Shipping policy

Shipping

Free shipping on every order, with tracking included.

Processing time: 1 to 2 business days.
Delivery time: 10 to 15 business days.

We work directly with our manufacturing partners rather than holding our own warehouses. That is why you can buy professional-grade equipment at a fraction of what the well-known brands charge, and it is also why delivery takes longer than a domestic retailer. We state it clearly because we would rather you knew before ordering than found out afterwards.

TRACKING

You receive your tracking number by email on the same day your order leaves the warehouse. If you have not received tracking within 4 business days of ordering, email support@ferelu.com and we will look into it.

IF YOUR ORDER HAS NOT ARRIVED

If your order has not reached you within 25 business days, email support@ferelu.com. We will either send it again or refund you in full — your choice.

INCORRECT ADDRESS

Please check your shipping address carefully at checkout. If a parcel is returned to us because the address was incomplete or incorrect, we can resend it once you cover the reshipping cost. If you notice a mistake, email us immediately — if the order has not shipped yet we can correct it at no charge.

CUSTOMS, DUTIES AND TAXES

International orders may be subject to import duties, taxes, or customs handling fees in the destination country. These charges are set by your government, are not included in the price you paid, and are the responsibility of the recipient. We have no control over them and cannot predict their amount.

WHERE WE SHIP

The United States, Canada, the United Kingdom, most of Western Europe, Australia, New Zealand, and selected Asian markets. If your country is not offered at checkout, email us and we will tell you honestly whether we can deliver to you.

SPLIT SHIPMENTS

If you order more than one item, they may arrive in separate parcels on different days, at no extra cost to you. Each parcel gets its own tracking number.