Refund policy

Returns and refunds

You have 30 days from the day your order is delivered to return anything you buy from Ferelu. If the product does not work as described, arrives faulty, or simply is not for you, we refund you in full.

HOW TO START A RETURN

Email support@ferelu.com with your order number and a short note about what went wrong. We reply within one business day and send you the return address. Please do not send anything back before you hear from us — parcels sent to the wrong address cannot be processed or refunded.

WHO PAYS RETURN SHIPPING

If the item is faulty, damaged, or not as described, we pay. We send you a prepaid label, or refund your postage cost, whichever is simpler for you.

If you changed your mind, you pay the return postage. The item must come back unused and in its original packaging.

CONDITION OF RETURNED ITEMS

Items must be in the condition you received them. For electrical devices that means undamaged and complete, including the power adapter and any accessories. We cannot accept items that have been used beyond a reasonable test.

REFUND TIMING

Once your return reaches us we inspect it within 2 business days and issue the refund to your original payment method. Your bank or payment provider usually takes a further 5 to 10 business days to show it on your statement.

DAMAGED OR FAULTY ON ARRIVAL

If something arrives broken, email us a photo within 7 days of delivery. In most cases we ship a replacement straight away and you do not need to return the damaged unit.

WARRANTY

Every device we sell carries a 12-month warranty against manufacturing defects, covering the electronics and any sensors. The warranty does not cover damage from drops, liquid, or use outside the product instructions.

ORDER CANCELLATIONS

You can cancel your order for a full refund at any time before it ships. Once it has shipped, the standard 30-day return process applies.

ITEMS WE CANNOT ACCEPT BACK

For hygiene reasons we cannot accept returns of opened personal-care consumables such as gels, creams, or disposable tips. This does not affect faulty items, and it does not affect your statutory rights.

QUESTIONS

Questions before you buy are cheaper for everyone than returns afterwards. Email support@ferelu.com and a person will answer.