Returns & Refunds
Returns & Refunds
You have 30 days from delivery to return anything you buy from Ferelu. If the product does not work as described, arrives faulty, or simply is not for you, we refund you in full.
How to start a return
Email support@ferelu.com with your order number and a short note about what went wrong. We reply within one business day and send you a return address. Please do not send anything back before you hear from us — returns sent to the wrong address cannot be processed.
Who pays return shipping
- Faulty, damaged or not as described: we do. We send a prepaid label or refund your postage, whichever is simpler.
- Changed your mind: you do. The item must come back unused and in its original packaging.
Condition
Items must be in the condition you received them. For electrical items that means undamaged and complete, with the power adapter and any accessories included.
Refund timing
Once your return arrives we inspect it within 2 business days and refund to your original payment method. Your bank usually takes a further 5–10 business days to show it.
Damaged on arrival
If something arrives broken, email us a photo within 7 days of delivery. In most cases we ship a replacement straight away and you do not need to return the damaged one.
Cancellations
Cancel any time before your order ships for a full refund. Once it has shipped, the standard 30-day return process applies.
What we cannot take back
For hygiene reasons we cannot accept returns of opened personal-care consumables such as gels, creams or disposable tips. This does not affect faulty items and does not affect your statutory rights.